Frequently Asked Questions

 

Can I return an item?

 

Yes - We want all of our customers to be 100% happy so returns are no problem!

 

Simply return your goods within 21 days from ordering with proof of purchase and a reason for the return and we’ll do the rest.

 

For further details on our returns please see our full refund policy

 

How long does it take for my order to be processed and shipped?

We aim to process and ship all orders within 48 hours.

 

Please note that we do not ship on weekends. Any orders received on a Friday will not be shipped until the following Monday.

 

 

How do I reverse a Reversible Harness?

 

    1.  Unclip both ends of the chest strap and remove​ from the harness

    2.  Push the loop through the metal D-Ring

    3. Turn the harness over to reveal the second pattern

    4.  Twist the chest strap so the buckles are curved the right way around

    5.  Push the chest strap back through the loop and reattach both clips.​​

    6.  The harness is now ready to be worn on the second design!

 

I’m not sure what size to buy

 

We know that sizing can be difficult, we’ve been there and experienced the disappointment of receiving an order that doesn’t fit.

 

That’s why we’re here! Not only are Love Frenchie products super stylish they’ve also been designed for a perfect fit on our Frenchie babies.

 

Please see our Size Guide for further details.

Do you ship Worldwide?

 

Yes.  Love Frenchie products are available for all, near and far!

 

Please see our Deliveries & Returns page for full details of our shipping options.

 

Are you products only suitable for French Bulldogs?

 

No, all of our products are suitable for a number of small dogs and we love to see as many breeds as possible rocking our latest designs. Popular fur-friends include Pugs and Boston Terriers.

 

Please see our Size Guide for measurements

 

 

Can Love Frenchie products be washed?

 

Yes.

 

Don’t panic when your pooch heads straight for the nearest puddle or pile of dirt - as they always seem to do!!

 

All of our products are durable and can be hand washed in cold water.

 

 

I didn’t receive an order confirmation, have you received my order?

 

When an order is placed we automatically send a confirmation email. If you did not receive your confirmation please;

  • Check your junk/spam folder

  • If you paid by PayPal, please check your PayPal account to see if the order was successful

 

If you are still unsure, please contact us on info@lovefrenchie.com and we will look into it for you.

 

 

My order hasn't arrived, what should I do?

 

With all orders please check our estimated delivery times and make sure you have allowed sufficient time for delivery;

 

  • UK                          3 - 5 Day​s

  • Europe                   4 - 6 Days

  • Worldwide.           7 - 10 Days

 

If you believe your order has taken longer than expected please contact us on info@lovefrenchie.com and we will investigate further.

I ordered the wrong item, can I exchange products?

 

Yes, we are happy to provide an exchange for any items that are unused, unworn and in the same condition they were received.

 

Please see our Deliveries & Returns policy for further info.

 

 

What payment options are available?

 

We accept PayPal plus all major credit and debit cards including: VISA, VISA Electron, Mastercard and Maestro.

 

How do I apply a Discount Code?

During the Checkout process you have the option to apply a Discount Code. Please make sure you click apply and check the discount is calculated before placing your order.

Can my fur baby be featured on your social media?

 

Yes! We love nothing more than seeing your pups in our latest designs so please follow us and don’t forget to tag your photos with #lovefrenchieuk and @lovefrenchieuk

 

Instagram:            @lovefrenchieuk

Facebook:              Love Frenchie

 

You can also share your photos with us via email on info@lovefrenchie.com

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Love Frenchie Ltd 2017. All Rights Reserved. Company number: 10758723